CUSTOMER CARE SUPPORT

Enable-IT Ethernet Extension Experts prides itself on our unsurpassed level of Customer Care Support.

Our focus is on providing the best customer service experience that matches our superior products. Whether you purchase from us or not, our dedicated customer care experts will assist you in understanding the technology and selecting the appropriate products or solution for your success.

Telephone Support:


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◄ Click the Call Me button shown here from anywhere on the planet or
You can reach our dedicated Enable-IT Customer Care Support Team
toll free at 888-309-0910.
International customers can reach our Enable-IT Customer Care Support
Team by calling +1 702-924-0402.


Live Chat Support:

Pre-Sales questions can be answered live through our Live support chat above.
Click the Live Chat button at the top of the screen.


Online Documentation:

► Knowledge Base of FAQ’s – Manuals by model/version, FAQ lists, Datasheets,
Terms Glossary and Product Announcements.
► RMA Repair & Returns – Return Materials Authorization Instructions.


Customers have the peace of mind to check the status of their Support Ticket
24hrs a day by logging into the ► Support Portal.
Once the form below is submitted, you will receive a Authorized RMA number and
login for 24hr RMA or Support Case updates.


Required information for opening a support ticket!
Perform a required product out-of-the-box-test to expedite please.

Has the Product passed an Out-of-the-Box Test?   

Contact Name
         

Company

Direct Email
         

Contact Phone Number

Product

Distance Between Devices

Connection Type
                 

Invoice Number

Serial Numbers | AREP Numbers

Ethernet or PoE Extension Application    

Detailed problem description - including any steps taken to troubleshoot

Spam Security Test

Customer_Satisfaction

Key Support Links

Prior to submitting a support request please see the following self service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.

► Knowledge Base of FAQ’s (Frequently Asked Questions)

► Product User Manuals

► Ethernet Extension Experts Technical Glossary

► Ethernet Extension Experts Technical White Papers

How Requests Are Logged and Tracked

For each specific technical support request or RMA, we create a support case and assign it a RMA / case number. If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the RMA / case number and provide it on any subsequent contacts regarding the case.

Our Support Website is available 24/7 and accessible by anyone with an Internet connection with no password or user account necessary. Please use this support website as your first source for help as it contains an online knowledge base of articles, documentation, FAQ’s and other problem-solving resources. This web-based support resource provides the quickest solution to the most common technical support issues.
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